Not happy? No worry, we get it!
We want you to be happy with your buying experience. Returns can be made within 14 days from the delivery date.
Return Conditions
- You have 14days from the delivery date to decide if an item is right for you. We’ll gladly accept unworn, unwashed, or any defective merchandise purchased on hivebabe.com for return. If you receive a damaged/defective item, please contact hivebabe Customer Service within 24 hours of receipt.
- Items with non-returnable marks and free gifts cannot be returned.
- Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
- We do not refund under the following circumstances:
The recipient cannot be contacted or the recipient's address is wrong, resulting in the logistics company being unable to deliver. The goods may be destroyed by the local logistics company.
Please do fill in the right address, phone number, and postcode when place an order. When the logistics company delivers, please make sure your phone is contactable.
NOTE: Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-hivebabe products .
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns (if applicable)
For products which are not broken but the customer wants to return because they changed their mind about the purchase.We accept return of products.
Customers have the right to apply for a return within 14 days after the receipt of the product. and we will deduct the cost of shipping from your refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
All returns must be posted back to us at the customer's expense.
Note:
- For international orders, we don't offer free return shipping.
- For international orders, the delivery expense are not refunded for returns based on preference.
- Any hivebabe's product with a quality defect can be returned to us for a full refund.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The refunds period is 1-5 days
Late or missing refunds (if applicable)
Depending on your payment type, your refund will be automatically applied back to your account.
Please allow 1-5 business days for the refund to appear in your account. If you haven't received your refund for a long time, you can contact us at info@girlfashionn.com. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account, you can call your bank to verify if this happens.
Contact Us
Email: info@girlfashionn.com
*Please contact our Customer service at info@girlfashionn.com to get the return address.
Our customer service hours are Monday-Friday 9am-6pm PST. if you have any other questions.We can be reached during these hours at info@girlfashionn.com
We are closed on weekends and will respond to questions as soon as we can.
